Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your Dual-System tracking card to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all included accessories, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@shopdiyar.com
If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at support@shopdiyar.com
Damages and issues
Please inspect your Dual-System tracking card upon arrival and contact us immediately if the item is defective, damaged in transit, or if you received the wrong item, so we can evaluate the issue and make it right. If your device isn't pairing correctly or isn't performing as expected, reach out before initiating a return — most setup issues can be resolved quickly by our support team.
Exceptions / non-returnable items
Certain items cannot be returned, including:
- Units with visibly damaged packaging seals or missing components
- Products showing signs of physical damage, tampering, or misuse
- Bundled or promotional multi-packs where individual units have been separated
- Gift cards
Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on final-sale or clearance items.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the replacement.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unused, with all accessories, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return and you haven't received the refund, please contact us at support@shopdiyar.com